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Code Issues Releases Wiki Activity

Added TOC due to long listed page and fixed the URL for TheXEM was opening a blank wiki page in your project. So, I adjusted the URL

Justin P 2018-12-17 22:00:17 -06:00
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37
FAQ.md

@ -1,9 +1,28 @@
- [How does Sonarr find episodes?](#How-does-Sonarr-find-episodes)
- [Why didn't Sonarr grab an episode I was expecting?](#Why-didnt-Sonarr-grab-an-episode-I-was-expecting)
- [Why can't Sonarr see my files on a remote server?](#Why-cant-Sonarr-see-my-files-on-a-remote-server)
- [Does Sonarr require a SABnzbd post-processing script to import downloaded episodes?](#does-sonarr-require-a-sabnzbd-post-processing-script-to-import-downloaded-episodes)
- [How does Sonarr handle scene numbering issues (American Dad!, etc)?](#how-does-sonarr-handle-scene-numbering-issues-american-dad-etc)
- [Why can't Sonarr import episode files for series X? / Why can't Sonarr find releases for series X?](#why-cant-sonarr-import-episode-files-for-series-x--why-cant-sonarr-find-releases-for-series-x)
- [Sonarr grabbed a release, why can't it import it?](#sonarr-grabbed-a-release-why-cant-it-import-it)
- [I see that feature/bug X was fixed, why can't I see it?](#i-see-that-featurebug-x-was-fixed-why-cant-i-see-it)
- [Episode Progress - How is it calculated?](#episode-progress---how-is-it-calculated)
- [I got a pop-up that said config.xml was corrupt, what now?](#i-got-a-pop-up-that-said-configxml-was-corrupt-what-now)
- [How do I access Sonarr from another computer?](#how-do-i-access-sonarr-from-another-computer)
- [Why doesn't Sonarr automatically search for missing episodes?](#why-doesnt-sonarr-automatically-search-for-missing-episodes)
- [I am getting an error: Invalid Newznab URL entered.](#i-am-getting-an-error-invalid-newznab-url-entered)
- [I am getting an error: Database disk image is malformed.](#i-am-getting-an-error-database-disk-image-is-malformed)
- [Why does Sonarr refresh series information so frequently?](#why-does-sonarr-refresh-series-information-so-frequently)
- [Why is there a number above Activity?](#why-is-there-a-number-above-activity)
- [I see log messages for shows I don't have/don't want](#i-see-log-messages-for-shows-i-dont-havedont-want)
- [Seeding torrents aren't deleted automatically](#seeding-torrents-arent-deleted-automatically)
- [Why can't I add a new series?](#why-cant-i-add-a-new-series)
- [I use Sonarr on a Mac and it suddenly stopped working. What happened?](#i-use-sonarr-on-a-mac-and-it-suddenly-stopped-working-what-happened)
### How does Sonarr find episodes? ### ### How does Sonarr find episodes? ###
Sonarr's normal behavior is to passively monitor your indexers: It parses the indexer's feed of recently posted content for episodes it knows are wanted. The feed typically includes the 100 most recently posted episodes and by default Sonarr will download the feed every 15 minutes. Because of this, Sonarr is designed to be installed on a system that is running most of the time. However, for indexers supporting 'pages', Sonarr will fetch older pages in the feed in an attempt to cover the gap when it has been offline for a few hours. Sonarr's normal behavior is to passively monitor your indexers: It parses the indexer's feed of recently posted content for episodes it knows are wanted. The feed typically includes the 100 most recently posted episodes and by default Sonarr will download the feed every 15 minutes. Because of this, Sonarr is designed to be installed on a system that is running most of the time. However, for indexers supporting 'pages', Sonarr will fetch older pages in the feed in an attempt to cover the gap when it has been offline for a few hours.
Put another way, Sonarr will only find episodes that are newly uploaded to your indexers. It will not actively try to find episodes you want that aired in the past. Put another way, Sonarr will only find episodes that are newly uploaded to your indexers. It will not actively try to find episodes you want that aired in the past.
**Active searching** (via the indexer's API) is only done in a few situations: **Active searching** (via the indexer's API) is only done in a few situations:
* Clicking the _Automatic_ or _Manual Search_ buttons on a specific episode, season, or series. * Clicking the _Automatic_ or _Manual Search_ buttons on a specific episode, season, or series.
@ -26,7 +45,7 @@ First, make sure you read and understand the section above called _"How does Son
This can be for various reasons, but the most common is, Sonarr is running as a service, which causes one of two things: This can be for various reasons, but the most common is, Sonarr is running as a service, which causes one of two things:
1. Sonarr runs under the SYSTEM account by default which doesn't have access to protected remote file shares. 1. Sonarr runs under the SYSTEM account by default which doesn't have access to protected remote file shares.
**Solutions:** **Solutions:**
- Run Sonarr's service as another user that has access to that share - Run Sonarr's service as another user that has access to that share
1. Open Control Panel 1. Open Control Panel
@ -36,26 +55,26 @@ This can be for various reasons, but the most common is, Sonarr is running as a
1. Change the service user account to the target user account 1. Change the service user account to the target user account
1. Start the NzbDrone service 1. Start the NzbDrone service
- Run NzbDrone.exe using the Startup Folder - Run NzbDrone.exe using the Startup Folder
2. You're using a mapped network drive (not a UNC path) 2. You're using a mapped network drive (not a UNC path)
**Solutions:** **Solutions:**
- Change your paths to UNC paths (\\\\server\share) - Change your paths to UNC paths (\\\\server\share)
- Run NzbDrone.exe via the Startup Folder - Run NzbDrone.exe via the Startup Folder
### Does Sonarr require a SABnzbd post-processing script to import downloaded episodes? ### ### Does Sonarr require a SABnzbd post-processing script to import downloaded episodes? ###
No. Sonarr will talk to your download client to determine where the files have been downloaded and will import them automatically. [[Sorting and Renaming]]. If Sonarr and your download client are on different machines you will need to use Remote Path Mapping to link the remote path to a local one so Sonarr knows where to find the files. No. Sonarr will talk to your download client to determine where the files have been downloaded and will import them automatically. [[Sorting and Renaming]]. If Sonarr and your download client are on different machines you will need to use Remote Path Mapping to link the remote path to a local one so Sonarr knows where to find the files.
### How does Sonarr handle scene numbering issues (American Dad!, etc)? ### ### How does Sonarr handle scene numbering issues (American Dad!, etc)? ###
Sonarr relies on [TheXEM](TheXEM "http://thexem.de/"), a community driven site that lets users create mappings of shows that the scene (the people that post the files) and TheTVDB (which typically follows the network's numbering). There are a number of shows on there already, but its easy to add another and typically the changes are accepted within a couple days (if they're correct). TheXEM is used to correct differences in episode numbering (disagreement whether an episode is a special or not) as well as season number differences, such as episodes being released as S10E01, but TheTVDB listing that same episode as S2017E01. Sonarr relies on [TheXEM](http://thexem.de/), a community driven site that lets users create mappings of shows that the scene (the people that post the files) and TheTVDB (which typically follows the network's numbering). There are a number of shows on there already, but its easy to add another and typically the changes are accepted within a couple days (if they're correct). TheXEM is used to correct differences in episode numbering (disagreement whether an episode is a special or not) as well as season number differences, such as episodes being released as S10E01, but TheTVDB listing that same episode as S2017E01.
### Why can't Sonarr import episode files for series X? / Why can't Sonarr find releases for series X? ### ### Why can't Sonarr import episode files for series X? / Why can't Sonarr find releases for series X? ###
Sonarr relies on being able to match titles, often the scene posts episodes using different titles, eg *CSI: Crime Scene Investigation* as just *CSI* so Sonarr can't match the names without some help. Sonarr maintains a list of problematic series which lets us solve this issue. For anime, it will need to be added to thexem.de, for other series to request a new mapping: Sonarr relies on being able to match titles, often the scene posts episodes using different titles, eg *CSI: Crime Scene Investigation* as just *CSI* so Sonarr can't match the names without some help. Sonarr maintains a list of problematic series which lets us solve this issue. For anime, it will need to be added to thexem.de, for other series to request a new mapping:
1. Make sure it hasn't already been requested. [Requested Mappings](https://docs.google.com/spreadsheet/ccc?key=0Atcf2VZ47O8tdGdQN1ZTbjFRanhFSTBlU0xhbzhuMGc#gid=0) 1. Make sure it hasn't already been requested. [Requested Mappings](https://docs.google.com/spreadsheet/ccc?key=0Atcf2VZ47O8tdGdQN1ZTbjFRanhFSTBlU0xhbzhuMGc#gid=0)
2. Make a new request here: [Scene Mapping Request Form]( https://docs.google.com/forms/d/15S6FKZf5dDXOThH4Gkp3QCNtS9Q-AmxIiOpEBJJxi-o/viewform) 2. Make a new request here: [Scene Mapping Request Form]( https://docs.google.com/forms/d/15S6FKZf5dDXOThH4Gkp3QCNtS9Q-AmxIiOpEBJJxi-o/viewform)
*Typically these are added within 1-2 days* *Typically these are added within 1-2 days*
@ -140,4 +159,4 @@ Most likely this is due to a MacOS bug which caused one of the Sonarr databases
5. If not, then the log DB didn't get corrupted, and it might have been the primary database. You will need to restore from backup. 5. If not, then the log DB didn't get corrupted, and it might have been the primary database. You will need to restore from backup.
6. Move the following files to Trash: **nzbdrone.db, nzbdrone.db-journal** 6. Move the following files to Trash: **nzbdrone.db, nzbdrone.db-journal**
6. Open the Backups folder you see and find the .zip archive with the most recent date. Decompress it. Move everything from the resulting folder into the main Sonarr data folder, over-writing any files. 6. Open the Backups folder you see and find the .zip archive with the most recent date. Decompress it. Move everything from the resulting folder into the main Sonarr data folder, over-writing any files.
7. Attempt to launch Sonarr and see if it works. If it does not work, you'll need further support in the forums or IRC channel. 7. Attempt to launch Sonarr and see if it works. If it does not work, you'll need further support in the forums or IRC channel.