2014-03-31 17:06:44 +02:00
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@extends('public.header')
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@section('content')
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<section class="hero background hero-faq" data-speed="2" data-type="background">
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<div class="container">
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<div class="row">
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<h1><span class="thin">THE</span> FAQs</h1>
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</div>
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</div>
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</section>
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<section class="faq">
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<div class="container">
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<div class="row">
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<div class="col-md-12">
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<div class="question">
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<a class="expander" href="#">I know it isn’t standard
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ninja practice to reveal too many identity details, but
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who are you guys exactly?
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</a>
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<div class="content">
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<p>We’re a small team of highly skilled digital
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journeymen based in Israel. We love open source, we
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love disrupting the big business status quo, and we
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love building helpful tools that are easy to use.
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We believe that everyone else’s web-based cash flow
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tools are unnecessarily expensive, clunky and
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complicated - and we’re bent on proving these
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beliefs with Invoice Ninja.
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">How do I get started using
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Invoice Ninja?
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</a>
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<div class="content">
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<p>Just click on the big, yellow “Invoice Now”
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button on our homepage!
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">Do you offer customer
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support?
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</a>
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<div class="content">
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<p>We sure do. Support is super important to us.
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Feel free to email us at <a href=
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"mailto:support@invoiceninja.com">support@invoiceninja.com</a>
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with any questions you might have. We almost always
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reply within one business day.
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">Is Invoice Ninja really
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free? For how long?
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</a>
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<div class="content">
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<p>Yes, our basic app is 100% free. Forever and ever. For real. We
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also offer a paid Pro version of Invoice Ninja (you can learn all about
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its awesome features <a href="https://www.invoiceninja.com/plans">here</a>), but it's
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important to us that the free version have all of the key features people
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need to do business.
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">How is Invoice Ninja able
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to offer this all for free? How are you making any
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money?
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</a>
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<div class="content">
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<p>We’re mostly in this line of work because we believe it’s high time that
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a good electronic invoicing tool be available for free. There isn’t much money
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in it - yet. We do offer a paid <a href="https://www.invoiceninja.com/plans">Pro </a>
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version of the app that we've souped up with premium features. And when our users open up new
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accounts with payment processor gateways by clicking on links from our site, we make
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modest commissions as a gateway affiliate. So if zillions of freelancers and small businesses
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start running credit card charges through Invoice Ninja, or if scores of users go
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<a href="https://www.invoiceninja.com/plans">Pro</a>, there’s a decent chance we'll
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recover our investment.</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">Really? So does that mean
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you’re not collecting information about me so you can
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sell me stuff or so that some other company can spam me
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according to my interests?
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</a>
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<div class="content">
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<p>No way. We’re not mining your data, and we’re
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not selling you out. That wouldn’t be very ninja of
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us, would it?
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">But don’t you have access
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to my merchant and banking accounts
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</a>
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<div class="content">
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<p>Actually, we don’t. When you link an account at
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a third party financial institution with your
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Invoice Ninja account, you’re essentially giving
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our app permission to send money to you and nothing
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more. This is all managed by the tech teams at your
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financial service providers, who go to great
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lengths to ensure their integrations can’t be
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exploited or abused.
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">Given that Invoice Ninja
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is an open source app, how can I be sure that my
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financial information is safe with you?
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</a>
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<div class="content">
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<p>There’s a big difference between “open source”
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and “open data.” Anyone who wants to use the code
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that drives Invoice Ninja to create their own
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products or to make improvements to ours can do so.
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It’s available for anyone who wants to download and
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work with. But that’s just the source code -
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totally separate from what happens with that code
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on the Invoice Ninja servers. You’re the only one
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who has full access to what you're doing with our
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product. For more details on the security of our
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servers and how we handle our users’ information,
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please read the next question.
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">So just how secure is this
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app?
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</a>
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<div class="content">
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<p>Extremely. Data uploaded by our users runs
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through connections with 256-bit encryption, which
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is twice as many encryption bits that most bank
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websites use. We use the TLS 1.0 cryptographic
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protocol, AES_256_CBC string encryption, SHA1
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message authentication and DHE_RSA key exchanges.
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It’s fancy stuff that we put in place to make sure
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no one can gain access to your information except
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you.
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">How do I remove the small
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"Created by Invoice Ninja” image from the bottom of
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my invoices?
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</a>
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<div class="content">
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<p>The amazingly affordable <a href="https://www.invoiceninja.com/plans">Pro</a>
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version of Invoice Ninja allows you to do this and oh so much more.
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">I hear that there's a version of Invoice Ninja
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that I can install myself on my own servers? Where can I learn more about this?
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</a>
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<div class="content">
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<p>The rumors are true! Full instructions are available <a href="http://hillelcoren.com/invoice-ninja/self-hosting/" target="_blank">here</a>.
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">I'm seeing the options to assign various
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statuses to my invoices, clients, credits and payments. What's
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the difference between "active," "archived" and "deleted"?
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</a>
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<div class="content">
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<p>These three handy statuses for invoices, clients, credits and
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payments allow you to keep your own cash flow management as straightforward
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and accessible as possible from your Invoice Ninja dashboard. None of these
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statuses will actually purge any records from your account - even "deleted" can always
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be recovered at any point in the future. "Active" means the record will appear in the
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relevant queue of records. To stash a record away so it's still fully operational but no
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longer cluttering up your interface, simply set it to be "archived." To deactivate a record
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and render it inaccessible to your clients, mark it "deleted."
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</p>
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</div>
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</div>
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<div class="question">
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<a class="expander" href="#">My question wasn’t covered
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by any of the content on this FAQ page. How can I get
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in touch with you?
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</a>
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<div class="content">
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<p>Please email us at <a href=
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"mailto:contact@invoiceninja.com">contact@invoiceninja.com</a>
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with any questions or comments you have. We love
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hearing from the people who use our app! We’ll do
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our best to reply to your email within the business
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day.
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</p>
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col-md-12">
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<div class="contact-box">
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<div class="row">
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<div class="col-md-4">
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<img src="{{ asset('images/icon-faq.png') }}">
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<h2>Did we miss something?</h2>
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</div>
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<div class="col-md-8 valign">
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<p>Please email us at <a href=
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"mailto:contact@invoiceninja.com" style=
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"font-weight: bold">contact@invoiceninja.com</a> with
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any questions or comments you have. We love hearing
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from the people who use our app! We’ll do our best to
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reply to your email within the business day.
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</p>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</section>
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@stop
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