mirror of
https://github.com/invoiceninja/invoiceninja.git
synced 2024-11-14 15:13:29 +01:00
561 lines
12 KiB
PHP
561 lines
12 KiB
PHP
<?php
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namespace App\Models;
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use App\Constants\Domain;
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use App\Libraries\Utils;
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use App\Services\TicketTemplateService;
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use Illuminate\Database\Eloquent\SoftDeletes;
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use Laracasts\Presenter\PresentableTrait;
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/**
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* Class Ticket
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* @package App\Models
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*/
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class Ticket extends EntityModel
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{
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use PresentableTrait;
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use SoftDeletes;
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/**
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* @var string
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*/
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protected $presenter = 'App\Ninja\Presenters\TicketPresenter';
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/**
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* @var array
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*/
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protected $dates = ['deleted_at'];
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/**
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* @var array
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*/
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protected $fillable = [
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'client_id',
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'subject',
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'description',
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'private_notes',
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'due_date',
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'ccs',
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'priority_id',
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'agent_id',
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'category_id',
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'is_deleted',
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'is_internal',
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'status_id',
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'contact_key',
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'ticket_number',
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'reopened',
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'closed',
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'merged_parent_ticket_id',
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'parent_ticket_id',
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'user_id',
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];
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/**
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* @return array
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*/
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public static function relationEntities()
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{
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return [
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'invoice' => trans('texts.invoice'),
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'quote' => trans('texts.quote'),
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'payment' => trans('texts.payment'),
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'credit' => trans('texts.credit'),
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'expense' => trans('texts.expense'),
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'task' => trans('texts.task'),
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'project' => trans('texts.project'),
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];
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}
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/**
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* @return array
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*/
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public static function clientRelationEntities()
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{
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return [
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'invoice' => trans('texts.invoice'),
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'quote' => trans('texts.quote'),
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'payment' => trans('texts.payment'),
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];
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}
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/**
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* Used for ticket autocomplete
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*
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* @return string
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*/
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public static function templateVariables()
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{
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$arr[]['description'] ='$ticketNumber';
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$arr[]['description'] ='$ticketStatus';
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$arr[]['description'] = '$client';
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$arr[]['description'] = '$contact';
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$arr[]['description'] = '$priority';
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$arr[]['description'] = '$dueDate';
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$arr[]['description'] = '$agent';
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$arr[]['description'] = '$status';
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$arr[]['description'] = '$subject';
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$arr[]['description'] = '$description';
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$arr[]['description'] = '$signature';
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return json_encode($arr);
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}
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/**
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* @return \Illuminate\Database\Eloquent\Relations\BelongsTo
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*/
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public function account()
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{
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return $this->belongsTo('App\Models\Account');
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}
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/**
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* @return mixed
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*/
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public function user()
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{
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return $this->belongsTo('App\Models\User')->withTrashed();
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}
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/**
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* @return mixed
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*/
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public function client()
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{
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return $this->belongsTo('App\Models\Client')->withTrashed();
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}
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/**
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* @return mixed
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*/
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public function category()
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{
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return $this->belongsTo('App\Models\TicketCategory');
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}
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/**
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* @return mixed
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*/
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public function comments()
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{
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return $this->hasMany('App\Models\TicketComment')->orderBy('created_at', 'DESC');
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}
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/**
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* @return mixed
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*/
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public function templates()
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{
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return $this->hasMany('App\Models\TicketTemplate');
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}
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/**
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* @return mixed
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*/
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public function documents()
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{
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return $this->hasMany('App\Models\Document')->orderBy('id');
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}
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/**
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* @return mixed
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*/
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public function contact()
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{
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return $this->belongsTo('App\Models\Contact', 'contact_key', 'contact_key');
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}
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/**
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* @return mixed
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*/
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public function invitations()
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{
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return $this->hasMany('App\Models\TicketInvitation')->orderBy('ticket_invitations.contact_id');
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}
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/**
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* @return mixed
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*/
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public function parent_ticket()
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{
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return $this->belongsTo(static::class, 'parent_ticket_id');
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}
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/**
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* @return mixed
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*/
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public function child_tickets()
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{
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return $this->hasMany(static::class, 'parent_ticket_id');
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}
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/**
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* @return mixed
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*/
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public function merged_ticket_parent()
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{
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return $this->belongsTo(static::class, 'merged_parent_ticket_id');
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}
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/**
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* @return mixed
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*/
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public function merged_children()
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{
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return $this->hasMany(static::class, 'merged_parent_ticket_id');
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}
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/**
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* @return mixed
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*/
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public function relations()
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{
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return $this->hasMany('App\Models\TicketRelation');
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}
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/**
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* @return mixed
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*/
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public function getEntityType()
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{
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return ENTITY_TICKET;
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}
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/**
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* @return string
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*/
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public function getRoute()
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{
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return "/tickets/{$this->public_id}";
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}
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/**
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*
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* @return string
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*/
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public function getContactName()
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{
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$contact = Contact::withTrashed()->where('contact_key', '=', $this->contact_key)->first();
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if ($contact && ! $contact->is_deleted) {
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return $contact->getFullName();
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} else {
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return null;
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}
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}
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/**
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*
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* @return string
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*/
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public function getPriorityName()
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{
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switch($this->priority_id)
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{
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case TICKET_PRIORITY_LOW:
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return trans('texts.low');
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case TICKET_PRIORITY_MEDIUM:
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return trans('texts.medium');
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case TICKET_PRIORITY_HIGH:
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return trans('texts.high');
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}
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}
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/**
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* @return array|\Illuminate\Contracts\Translation\Translator|null|string
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*/
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public function getStatus()
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{
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switch($this->status_id)
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{
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case TICKET_STATUS_NEW:
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return trans('texts.new');
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case TICKET_STATUS_OPEN:
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return trans('texts.open');
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case TICKET_STATUS_CLOSED:
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return trans('texts.closed');
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case TICKET_STATUS_MERGED:
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return trans('texts.merged');
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}
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}
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/**
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*
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* @return string
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*/
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public function getDueDate()
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{
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if (! $this->due_date || $this->due_date == '0000-00-00 00:00:00')
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return trans('texts.no_due_date');
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else
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return Utils::fromSqlDateTime($this->due_date);
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}
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/**
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* @return \DateTime|string
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*/
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public function getMinDueDate()
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{
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return Utils::fromSqlDateTime($this->created_at);
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}
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/**
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* @return array
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*/
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public static function getPriorityArray()
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{
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return [
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['id'=>TICKET_PRIORITY_LOW, 'name'=> trans('texts.low')],
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['id'=>TICKET_PRIORITY_MEDIUM, 'name'=> trans('texts.medium')],
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['id'=>TICKET_PRIORITY_HIGH, 'name'=> trans('texts.high')],
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];
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}
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/**
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* @return string
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*/
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public function agentName()
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{
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if($this->agent && $this->agent->getName())
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return $this->agent->getName();
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else
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return trans('texts.unassigned');
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}
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/**
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* @return mixed
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*/
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public function getStatusName()
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{
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return $this->getStatus();
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}
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/**
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* @param bool $entityType
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* @return array
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*/
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public static function getStatuses($entityType = false)
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{
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return [
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TICKET_STATUS_NEW => trans('texts.new'),
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TICKET_STATUS_OPEN => trans('texts.open'),
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TICKET_STATUS_CLOSED => trans('texts.closed'),
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TICKET_STATUS_MERGED => trans('texts.merged'),
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];
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}
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/**
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* @param $statusId
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* @return array|\Illuminate\Contracts\Translation\Translator|null|string
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*/
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public static function getStatusNameById($statusId)
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{
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switch($statusId)
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{
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case TICKET_STATUS_NEW:
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return trans('texts.new');
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case TICKET_STATUS_OPEN:
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return trans('texts.open');
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case TICKET_STATUS_CLOSED:
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return trans('texts.closed');
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case TICKET_STATUS_MERGED:
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return trans('texts.merged');
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}
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}
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/**
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* @return mixed
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*/
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public function agent()
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{
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return $this->hasOne('App\Models\User', 'id', 'agent_id');
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}
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/**
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* @return string
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*/
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public function getCCs()
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{
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$ccEmailArray = [];
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$ccs = json_decode($this->ccs, true);
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if(!is_array($ccs))
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return null;
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foreach($ccs as $contact_key) {
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$c = Contact::where('contact_key', '=', $contact_key)->first();
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array_push($ccEmailArray, strtolower($c->email));
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}
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return implode(", ", $ccEmailArray);
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}
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/**
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* @return mixed
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*/
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public function getTicketFromName()
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{
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return config('ninja.tickets.ticket_support_email_name');
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}
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/**
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* @return mixed
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*/
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public function getTicketFromEmail()
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{
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return config('ninja.tickets.ticket_support_email');
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}
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/**
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* @param $accountId
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* @return int|mixed
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*/
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public static function getNextTicketNumber($accountId)
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{
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$ticket = Ticket::whereAccountId($accountId)->withTrashed()->orderBy('id', 'DESC')->first();
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$account = Account::where('id', '=', $accountId)->first();
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if ($ticket)
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return str_pad($ticket->account->account_ticket_settings->ticket_number_start, $ticket->account->invoice_number_padding, '0', STR_PAD_LEFT);
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else
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return str_pad(1, $account->invoice_number_padding, '0', STR_PAD_LEFT);
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}
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/**
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* @param $templateId
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* @return mixed
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*/
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public function getTicketTemplate($templateId)
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{
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return TicketTemplate::where('id', '=', $templateId)->first();
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}
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/**
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* @return string
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*/
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public function getTicketEmailFormat()
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{
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if(!Utils::isNinjaProd())
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$domain = config('ninja.tickets.ticket_support_domain');
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else
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$domain = Domain::getSupportDomainFromId($this->account->domain_id);
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if($this->is_internal == true)
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return $this->account->account_ticket_settings->support_email_local_part.'+'.$this->ticket_number.'@'.$domain;
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else
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return $this->ticket_number.'+'.$this->getContactTicketHash().'@'.$domain;
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}
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/**
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* @return mixed
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*/
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public function getContactTicketHash()
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{
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$ticketInvitation = TicketInvitation::whereTicketId($this->id)->whereContactId($this->contact->id)->first();
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return $ticketInvitation->ticket_hash;
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}
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/**
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* @return mixed
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*/
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public function getClientMergeableTickets()
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{
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$getInternal = false;
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if($this->is_internal == true)
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$getInternal = true;
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return Ticket::scope()
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->where('client_id', '=', $this->client_id)
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->where('public_id', '!=', $this->public_id)
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->where('merged_parent_ticket_id', '=', NULL)
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->where('status_id', '!=', 3)
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->where('is_internal', '=', $getInternal)
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->get();
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}
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/**
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* @return bool
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*/
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public function isMergeAble()
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{
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if($this->status_id == 3)
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return false;
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elseif($this->is_deleted)
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return false;
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elseif($this->merged_parent_ticket_id != null)
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return false;
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else
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return true;
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}
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/**
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* @return mixed
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*/
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public function getLastComment()
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{
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return $this->comments()->first();
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}
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public static function buildTicketBody(Ticket $ticket, string $response) : string
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{
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$ticketVariables = TicketTemplateService::getVariables($ticket);
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return str_replace(array_keys($ticketVariables), array_values($ticketVariables), $response);
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}
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}
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Ticket::creating(
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/**
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* @param $ticket
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*/
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function ($ticket) {
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});
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Ticket::created(
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/**
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* @param $ticket
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*/
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function ($ticket) {
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$account_ticket_settings = $ticket->account->account_ticket_settings;
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$account_ticket_settings->increment('ticket_number_start', 1);
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$account_ticket_settings->save();
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});
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Ticket::updating(
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/**
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* @param $ticket
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*/
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function ($ticket) {
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});
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Ticket::updated(
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/**
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* @param $ticket
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*/
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function ($ticket) {
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});
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Expense::deleting(
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/**
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* @param $ticket
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*/
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function ($ticket) {
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}); |