From now on, I will be quite less inclined to deal with issues for which little to no investigation to find the **actual cause** of a purported issue was made by the reporter. Positive contributions are those which are reported with efforts to find the actual cause of an issue, or at the very least efforts were made to narrow it as much as possible. This project is a hobby, do not expect "customer support"-style interaction. Requiring people to investigate as much as possible before opening an issue will more than likely avoid burdening the project with [invalid issues](https://github.com/gorhill/uBlock/issues?q=is%3Aissue+is%3Aclosed+label%3Ainvalid) or [issues unrelated](https://github.com/gorhill/uBlock/issues?q=is%3Aissue+is%3Aclosed+label%3Aexternal) to uBO.
For **support/discussions/help**, there is [/r/uBlockOrigin](https://www.reddit.com/r/uBlockOrigin/) on Reddit -- this is where I see the most activity for people helping each other regarding uBlock Origin.
For **filter-related issues**, report on the respective filter list support site, or at [uBlockOrigin/uAssets](https://github.com/uBlockOrigin/uAssets/issues). Use [the logger](https://github.com/gorhill/uBlock/wiki/The-logger) to diagnose/confirm filter-related issues. If something does not work properly with uBO enabled, the **first step** is to rule out filter-related issues.
Ignorance of the above rules is no excuse: **Opening an issue for purpose of support or discussion, or opening a filter-related issue will result in the user being immediately blocked.** Given the [amount of invalid issues being opened](https://github.com/gorhill/uBlock/issues?q=is%3Aissue+label%3Ainvalid+is%3Aclosed), I have no choice but to resort to such a drastic measure. You will still be able to open filter list issues at [uBlockOrigin/uAssets](https://github.com/uBlockOrigin/uAssets/issues).
**The issue tracker is for provable issues only:** You will have to make the case that the issue is really with uBlock Origin and not something else on your side. To make a case means to provide detailed steps so that anybody can reproduce the issue. Be sure to rule out that the issue is not caused by something specific on your side. Specifically, _speculated_ performance issues will be marked as invalid and closed if they do not come with **actual profiling data + analysis** supporting the claim.
**Any issue opened without effort to provide the required details for me (or anybody else) to reproduce the problem will be closed as _invalid_.** If you provide more details thereafter for me to reproduce the issue, I will reopen it if I can confirm there is indeed an issue with uBlock Origin. Example of detailed steps:
**Important:** I simply do not have the time to take care of filter-related issues, you will have to find help elsewhere for this. The mere need to have to respond to filter-related issues can quickly become a burden. Consider that writing code/doc occupies all my free time. Surely there are other people out there ready to help with filter-related issues, it does not have to be me.
- Ask me to publish the latest version to AMO/Chrome store: In all likelihood it is already published, but pending review, something which is out of my control.
1. Do not submit issues which can be reproduced **only** on Chrome Canary or Firefox Nightly: these are not stable browser versions and in all likelihood, whatever issue is not within uBO.
- Report **only** if you can reproduce in an official stable release, or a beta release.
* This includes a whitelisted website, enabled/disabled filter list, anything
* Please do include everything different from the defaults whether or not it seems relevant to your issue
* The version of uBlock you're having the issue with; you can find this in [uBlock's popup UI](https://github.com/gorhill/uBlock/wiki/Quick-guide:-popup-user-interface)
