mirror of
https://github.com/freescout-helpdesk/freescout.git
synced 2024-11-24 03:12:46 +01:00
134 lines
5.4 KiB
Markdown
134 lines
5.4 KiB
Markdown
# Free Self-Hosted Zendesk & Help Scout Alternative
|
||
|
||
<div align="center">
|
||
|
||
<img src="https://raw.githubusercontent.com/freescout-helpdesk/freescout/master/public/img/logo-300.png" width="180" height="180" />
|
||
<br/><br/>
|
||
|
||
[](https://github.com/freescout-helpdesk/freescout#requirements) [](https://github.com/freescout-helpdesk/freescout#requirements)
|
||
[](https://freescout-helpdesk.github.io/img/badges/travis.svg) [](http://hits.dwyl.io/freescout-helpdesk/freescout)
|
||
|
||
</div>
|
||
|
||
**FreeScout** is the super lightweight free open source help desk and shared inbox written in PHP7 (Laravel 5.5 framework) – self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.
|
||
|
||
|
||
|
||
## Table of Contents
|
||
* [Features](#features)
|
||
* [Demo](#demo)
|
||
* [Mobile Apps](#mobile-apps)
|
||
* [Requirements](#requirements)
|
||
* [Installation](#installation)
|
||
* [Modules](#modules)
|
||
* [Tools & Integrations](#tools--integrations)
|
||
* [News & Updates](#news--updates)
|
||
* [Contributing](#contributing)
|
||
* [Screenshots](#screenshots)
|
||
|
||
## Features
|
||
|
||
* No limitations on the number of users, tickets, etc.
|
||
* 100% Mobile-friendly.
|
||
* Multilingual (English, French, Japanese, Italian, Polish, Portuguese, Russian, Dutch, German, Spanish, Swedish).
|
||
* Seamless email integration.
|
||
* Web installer & updater.
|
||
* Starred conversations.
|
||
* Forwarding conversations.
|
||
* Merging conversations.
|
||
* Moving conversations between mailboxes.
|
||
* Phone conversations.
|
||
* Sending new conversations to multiple recipients at once.
|
||
* Push notifications.
|
||
* Following a conversation.
|
||
* Auto reply.
|
||
* Notes.
|
||
* Pasting screenshots from the clipboard into the reply area.
|
||
* Configuring notifications on a per user basis.
|
||
* Open tracking.
|
||
* Editing threads.
|
||
* Search.
|
||
|
||
Need anything else? Suggest features [here](https://freescout.net/request-feature/).
|
||
|
||
## Demo
|
||
|
||
**[Live Demo](https://demo.freescout.net)**
|
||
|
||
## Mobile Apps
|
||
|
||
Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
|
||
|
||
<a href="https://freescout.net/android-app/" target="_blank" rel="nofollow"><img alt="Android App" src="https://freescout-helpdesk.github.io/img/apps/android.png" width="200px" /></a> <a href="https://freescout.net/ios-app/" target="_blank" rel="nofollow"><img alt="iOS App" src="https://freescout-helpdesk.github.io/img/apps/ios.png?v=1" width="200px" /></a>
|
||
|
||
## Requirements
|
||
|
||
FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
|
||
|
||
* Nginx / Apache / IIS
|
||
* PHP 7.0 - 7.4
|
||
* MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
|
||
|
||
## Installation
|
||
|
||
[Installation Guide](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide)
|
||
|
||
Images & one-click installs:
|
||
|
||
* [Docker Image](http://freescout.net/docker/)
|
||
* [Softaculous](http://www.softaculous.com/apps/customersupport/FreeScout) (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
|
||
* [Fantastico](http://ff3.netenberg.com/visitors/scripts/freescout/view) (cPanel, DirectAdmin, ISP Manager, ISP Config)
|
||
* [Cloudron](https://cloudron.io/store/net.freescout.cloudronapp.html)
|
||
* [Ubuntu](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#interactive-installation-bash-script-ubuntu) (bash script)
|
||
|
||
## Modules
|
||
|
||
[Available modules](https://freescout.net/modules/)
|
||
|
||
## Tools & Integrations
|
||
|
||
* [API](https://api-docs.freescout.net/)
|
||
* [Migrate to FreeScout](http://freescout.net/migrate/) (from any help desk)
|
||
* [Zapier Integration](https://freescout.net/zapier/)
|
||
|
||
## News & Updates
|
||
|
||
If you would like to be notified about important news and updates you can subscribe [here](https://feedburner.google.com/fb/a/mailverify?uri=freescout)
|
||
|
||
## Contributing
|
||
|
||
* [Support the project by leaving a feedback](https://github.com/freescout-helpdesk/freescout/issues/288)
|
||
* [Development Guide](https://github.com/freescout-helpdesk/freescout/wiki/Development-Guide)
|
||
* [Todo list](https://github.com/freescout-helpdesk/freescout/labels/help%20wanted)
|
||
* [Translate](https://github.com/freescout-helpdesk/freescout/wiki/Translate)
|
||
|
||
## Screenshots
|
||
|
||
Dashboard:
|
||
|
||
|
||
|
||
Conversation:
|
||
|
||
|
||
|
||
|
||
Mailbox connection settings page:
|
||
|
||
|
||
|
||
Notifications:
|
||
|
||
|
||
|
||
Push notification:
|
||
|
||
|
||
|
||
Web installer:
|
||
|
||
|
||
|
||
Login page:
|
||
|
||
 |