Alex/freescout
1
0
Fork 0
mirror of https://github.com/freescout-helpdesk/freescout.git synced 2024-11-09 20:32:31 +01:00
Code Issues Releases Wiki Activity

Updated FAQ (markdown)

FreeScout 2019-07-16 09:31:45 +03:00
parent bef0f1609a
commit a609081778
1 changed files with 5 additions and 1 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

6
FAQ.md

@ -1,3 +1,7 @@
**1. I've fetched emails from my mailbox, but older emails were not fetched. How can I fetch the entire inbox messages?**
You need to mark emails in your inbox as `Unread` and they will be fetched in to FreeScout.
You need to mark emails in your inbox as `Unread` and they will be fetched in to FreeScout.
**2. Is it possible to forward customer's email to FreeScout and make it look like it came from the customer?**
You can forward email to FreeScout and use "New Conversation" feature: