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Code Issues Releases Wiki Activity

Updated FAQ (markdown)

FreeScout 2020-08-27 08:24:34 +03:00
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FAQ.md

@ -17,9 +17,19 @@ Yes, you need to configure Notifications for the user:
<img src="https://user-images.githubusercontent.com/40499291/64145699-7f368480-ce22-11e9-9ead-1ac3ef29ba9b.png" width="300" />
### Users do not receive notification emails.
1. Make sure that your mailbox is able to send emails in the mailbox's Connection Settings.
2. Make sure that users have proper notification settings in their "Profile » Notifications".
3. Make sure that background job is working in "System » Status".
4. Make sure that emails successfully sent in "Manage » Logs » Outgoing Emails".
### I've fetched emails from my mailbox, but older emails were not fetched. How can I fetch the entire inbox messages?
Go to `Manage --> System --> Tools` and fetch all undread emails.
Go to `Manage » System » Tools` and fetch all undread emails.
### Is it possible to forward customer's email to FreeScout and make it look like it came from the customer?