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Update troubleshooting

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tduva 2017-04-02 13:47:58 +02:00
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help/help-troubleshooting.html
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@ -19,6 +19,7 @@
<ul>
<li><a href="#login">Can't connect because the login failed</a></li>
<li><a href="#connect">Can't connect</a></li>
<li><a href="#logindata">Can't get login data</a></li>
</ul>
</li>
<li>Other
@ -174,6 +175,12 @@
<p>If you are using a shortcut to start Chatty, also check any
custom server/port you may have defined there using <a href="help.html#launch">commandline parameters</a>.</p>
<h2>
<a name="logindata">Can't get login data</a>
<a href="#top" class="top">[back to menu]</a>
</h2>
<p>If you get an error getting login data, see <a href="help-guide2.html">What to do when getting login fails</a>.</p>
<h2>
<a name="font">Some characters in chat only show up as boxes / Fallback fonts</a>
<a href="#top" class="top">[back to menu]</a>
@ -198,7 +205,7 @@
<a name="start">Chatty won't start</a>
<a href="#top" class="top">[back to menu]</a>
</h2>
<p>You need to have at least Java 7 JRE (Java Runtime Environment) installed to run Chatty.</p>
<p>You need to have at least Java 8 JRE (Java Runtime Environment) installed to run Chatty.</p>
<p>If you try to start Chatty by double-clicking the <code>Chatty.jar</code>,
first make sure that <code>.jar</code> files are associated with Java,
and not some other program like WinRAR. The icon of the <code>Chatty.jar</code>
@ -271,16 +278,37 @@
<a name="visual-glitches">Visual Artifacts/Glitches</a>
<a href="#top" class="top">[back to menu]</a>
</h2>
<p>If you experience issues with the GUI where things are drawn on top of
eachother or repeating themselves, try the following:</p>
<p>Some people experience issues with stuff in Chatty not being drawn
correctly (e.g. on top of eachother, areas not showing). This is probably
a Java bug that is system-dependant in some way (possibly OS or graphics
driver related, it's not really clear). There is no definite solution
for this, but there are a few things you can try:</p>
<ul>
<li>Check if you have any programs running that may interfere, for
example MSI Afterburner and add <code>javaw.exe</code> to an ignore
list or disable on-screen display support if possible.</li>
<li>Check if you have any programs running that may interfere, programs
that have been known to be incompatible for some people:
<ul>
<li>MSI Afterburner: Add <code>javaw.exe</code> to an ignore
list or disable on-screen display support if possible</li>
<li>Raptr</li>
</ul>
<li>If you have more than one monitor, try the other monitor. Not sure
why, but some people had it work better on another monitor.</li>
<li>Make sure the <code>Settings - Other - Disable Direct3D</code>
setting is checked. Maybe also try <code>Disable DirectDraw</code>,
although it should be redundant.</li>
<li>Add the <code>-Dsun.java2d.d3d=false</code> parameter when starting
Chatty, which does the same as the <code>Disable Direct3D</code>
setting, but adding it as a starting parameter seemed to work better
for some people. To do this, <a href="help-guide_create_shortcut.html">create a shortcut</a>
and add the parameter, similiar to this (obviously adjusting to your
paths):
<code>javaw -Dsun.java2d.d3d=false -jar "D:\Chatty\Chatty.jar"</code></li>
</ul>
<p><a href="https://github.com/chatty/chatty/issues/64">Read Issue #64</a>
for experiences of other users and possible workarounds, and add your
own data to the discussion.</p>
<h2>
<a name="log">Debug log</a>
<a href="#top" class="top">[back to menu]</a>