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@ -99,13 +99,21 @@ If the output file name has special characters that get replaced by underscore (
## Windows specific issues
- If you get an error immediately when starting up LosslessCut, try to disable your anti-virus or whitelist LosslessCut. See [#18](https://github.com/mifi/lossless-cut/issues/18) [#1114](https://github.com/mifi/lossless-cut/issues/1114)
- How to uninstall LosslessCut? There is no installer. Just delete the folder. Settings and temp files are stored in your [appData](https://www.electronjs.org/docs/api/app#appgetpathname) folder.
- Completely white window when starting up? Try to run with `--disable-gpu` - See [781](https://github.com/mifi/lossless-cut/issues/781).
- Preview of H265/HEVC files is completely black or corrupted? Go to settings and disable "Hardware HEVC decoding"
- Where did the `.exe`/`.zip` downloads go? I decided to stop distributing exe and instead just 7zip, due to the [problems that the exe download was causing and the large size of zips.](https://github.com/mifi/lossless-cut/issues/1072#issuecomment-1066026323)
- I get an error/crash immediately when starting up LosslessCut
- Try to disable your anti-virus or whitelist LosslessCut. See [#18](https://github.com/mifi/lossless-cut/issues/18) [#1114](https://github.com/mifi/lossless-cut/issues/1114)
- Completely white window when starting up?
- Try to run with `--disable-gpu` - See [781](https://github.com/mifi/lossless-cut/issues/781).
- How to uninstall LosslessCut?
- There is no installer. Just delete the folder. Settings and temp files are stored in your [appData](https://www.electronjs.org/docs/api/app#appgetpathname) folder.
- Preview of H265/HEVC files is completely black or corrupted?
- Go to settings and disable "Hardware HEVC decoding".
- Video preview playback slow or stuttering inside LosslessCut?
- See [#922](https://github.com/mifi/lossless-cut/issues/922) [#1904](https://github.com/mifi/lossless-cut/issues/1904) [#1915](https://github.com/mifi/lossless-cut/issues/1915) [#922](https://github.com/mifi/lossless-cut/issues/922)
- Where did the `.exe`/`.zip` downloads go?
- I decided to stop distributing exe and instead just 7zip, due to the [problems that the exe download was causing and the large size of zips.](https://github.com/mifi/lossless-cut/issues/1072#issuecomment-1066026323).
- [APPX is not signed and **does not work**.](https://github.com/mifi/lossless-cut/issues/337) Please use [7z package](https://github.com/mifi/lossless-cut/releases/latest/download/LosslessCut-win-x64.7z) instead.
- If you receive a KERNEL32.dll error, it's probably because you're running Windows 7, 8 or 8.1 which are [no longer supported.](https://github.com/mifi/lossless-cut/discussions/1476)
- I'm getting a KERNEL32.dll error
- It's probably because you're running Windows 7, 8 or 8.1 which are [no longer supported.](https://github.com/mifi/lossless-cut/discussions/1476)
# Known limitations