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send/docs/takedowns.md
2018-01-08 11:20:28 -08:00

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## Take-down process
In cases of a DMCA notice, or other abuse yet to be determined, a file has to be removed from the service.
Files can be delisted and made inaccessible by removing their record from Redis.
Send share links contain the `id` of the file, for example `https://send.firefox.com/download/3d9d2bb9a1`
From a host with access to the Redis server run a `DEL` command with the file id.
For example:
```sh
redis-cli DEL 3d9d2bb9a1
```
Other redis-cli parameters like `-h` may also be required. See [redis-cli docs](https://redis.io/topics/rediscli) for more info.
The encrypted file resides on S3 as the same `id` under the bucket that the app was configured with as `S3_BUCKET`. The file can be managed if it has not already expired with the [AWS cli](https://docs.aws.amazon.com/cli/latest/reference/s3/index.html) or AWS web console.