freescout/README.md

# Free Self-Hosted Zendesk & Help Scout Alternative

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<img src="https://raw.githubusercontent.com/freescout-helpdesk/freescout/master/public/img/logo-300.png" width="180" height="180" />
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[![PHP version](https://freescout-helpdesk.github.io/img/badges/PHP-7.1%2B-blue.svg)](https://github.com/freescout-helpdesk/freescout#requirements) [![Hits](https://hits.seeyoufarm.com/api/count/incr/badge.svg?url=https%3A%2F%2Fgithub.com%2Ffreescout-helpdesk%2Ffreescout&count_bg=%2379C83D&title_bg=%23555555&icon=&icon_color=%23E7E7E7&title=hits&edge_flat=false)](https://hits.seeyoufarm.com)

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**FreeScout** is the super lightweight free open source help desk and shared inbox written in PHP7+ (Laravel framework) – self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.

![FreeScout](https://freescout-helpdesk.github.io/img/screenshots/screenshot.png)

## Table of Contents
   * [Features](#features)
   * [Demo](#demo)
   * [Mobile Apps](#mobile-apps)
   * [Requirements](#requirements)
   * [Installation](#installation)
   * [Cloud Hosted](#cloud-hosted)
   * [Modules](#modules)
   * [Tools & Integrations](#tools--integrations)
   * [News & Updates](#news--updates)
   * [Contributing](#contributing)
   * [Screenshots](#screenshots)

## Features

  * No limitations on the number of users, tickets, mailboxes, etc.
  * 100% Mobile-friendly.
  * Multilingual (English, Croatian, Danish, Dutch, French, German, Japanese, Italian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish).
  * Seamless email integration.
  * Web installer & updater.
  * Starred conversations.
  * Forwarding conversations.
  * Merging conversations.
  * Moving conversations between mailboxes.
  * Phone conversations.
  * Sending new conversations to multiple recipients at once.
  * Collision detection – notice is shown when two agents open the same conversation.
  * Push notifications.
  * Following a conversation.
  * Auto reply.
  * Internal notes.
  * Pasting screenshots from the clipboard into the reply area.
  * Configuring notifications on a per user basis.
  * Open tracking.
  * Editing threads.
  * Search.

Need anything else? Suggest features [here](https://freescout.net/request-feature/).

## Demo

**[Live Demo](https://demo.freescout.net)**

## Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.

<a href="https://freescout.net/android-app/" target="_blank" rel="nofollow"><img alt="Android App" src="https://freescout-helpdesk.github.io/img/apps/android.png" width="200px" /></a> <a href="https://freescout.net/ios-app/" target="_blank" rel="nofollow"><img alt="iOS App" src="https://freescout-helpdesk.github.io/img/apps/ios.png?v=1" width="200px" /></a>

## Requirements

FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

  * Nginx / Apache / IIS
  * PHP 7.1 - 8.1
  * MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL

## Installation

[Installation Guide](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide)

Images & one-click installs:

* [Docker Image](http://freescout.net/docker/)
* [Softaculous](http://www.softaculous.com/apps/customersupport/FreeScout) (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
* [Fantastico](http://ff3.netenberg.com/visitors/scripts/freescout/view) (cPanel, DirectAdmin, ISP Manager, ISP Config)
* [Cloudron](https://cloudron.io/store/net.freescout.cloudronapp.html)
* [Ubuntu](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#interactive-installation-bash-script-ubuntu) (bash script)

## Cloud Hosted

[Cloud Hosted FreeScout](https://freescout.net/cloud-hosted/)

## Modules

* [Official Modules](https://freescout.net/modules/)
* [Community Modules](https://freescout.net/community-modules/)

## Tools & Integrations
  
  * [API](https://api-docs.freescout.net/)
  * [Migrate to FreeScout](http://freescout.net/migrate/) (from any help desk)
  * [Zapier](https://freescout.net/zapier/)
  * [Integromat](https://freescout.net/integromat/)

## News & Updates

If you would like to be notified about important news and updates you can subscribe [here](https://freescout.net/subscribe/)

## Contributing

* [Support the project by leaving a feedback](https://github.com/freescout-helpdesk/freescout/issues/288)
* [Development Guide](https://github.com/freescout-helpdesk/freescout/wiki/Development-Guide)
* [Todo list](https://github.com/freescout-helpdesk/freescout/labels/help%20wanted)
* [Translate](https://github.com/freescout-helpdesk/freescout/wiki/Translate)

## Screenshots

Dashboard:

![Dashboard](https://freescout-helpdesk.github.io/img/screenshots/dashboard.png)

Conversation:

![Conversation](https://freescout-helpdesk.github.io/img/screenshots/conversation.png)


Mailbox connection settings page:

![Mailbox connection settings page](https://freescout-helpdesk.github.io/img/screenshots/mailbox-connection.png)

Notifications:

![Notifications](https://freescout-helpdesk.github.io/img/screenshots/notifications.png)

Push notification:

![Push notification](https://freescout-helpdesk.github.io/img/screenshots/push.png)

Web installer:

![Web installer](https://freescout-helpdesk.github.io/img/screenshots/installer.png)

Login page:

![Login page](https://freescout-helpdesk.github.io/img/screenshots/freescout-login.png)