Instruction
In order to use G Suite email with FreeScout you need to create an App Password for the G Suite user.
According to G Suite support App Passwords will work forever - this authentication method will not be deprecated in the future.
1. Allow G Suite users to turn on 2-step verification
As admin go to G Suite Security --> Basic Settings and tick the Allow users to turn on 2-step verification
checkbox:
2. Turn on 2-Step verification for a G Suite user
Follow this instruction. You can use same phone number for different G Suite users.
3. Create an App Password for a G Suite user
Follow this instruction.
Now you can use this App Password as a Password
in FreeScout's Sending
and Fetching
settings.
Troubleshooting
If your FreeScout can't connect via IMAP anymore: imap_open(): Couldn't open stream {imap.gmail.com:993/imap/novalidate-cert/ssl}
Sometimes Google can ban your server's IP address - see this issue. In this case contact Google support.
About
Installation
Configuration
- Sending Emails
- Fetching Emails
- Connect G Suite & Microsoft 365
- Console Commands
- Backup
- Update
- Upgrade PHP
Troubleshooting
Tools & Integrations
- API
- Migrate to FreeScout
- Zapier
- Make (Integormat)
Development
FreeScout — Help desk & shared mailbox, free Zendesk & Help Scout alternative.