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Updated FAQ (markdown)

FreeScout 2023-12-27 08:26:13 +03:00
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FAQ.md

@ -360,5 +360,9 @@ By default FreeScout sets `X-Frame-Options` header to `SAMEORIGIN`. In order to
See [this instruction](https://github.com/freescout-helpdesk/freescout/wiki/Translate#change-english-texts).
### What is the proper way to move FreeScout to another server?
You need to move all the files with modules and the database. After transfer make sure to update .env file with the new info and [clear cache](https://github.com/freescout-helpdesk/freescout/wiki/Clearing-the-Cache). If FreeScout's domain has changed during transfer [move modules licenses](https://freescout.net/modules-faq/#deactivate-license) to the new domain.
### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...