As RuneScape is a persistent world that is always active, it is fundamentally important that we respond to our players as quickly as possible. The greatest benefit of having an online support system is the speed with which we can receive and process our players' password requests, offence appeals, and other queries.

We aim to provide easy-to-use support systems that are simple enough for young players to navigate, but also thorough enough for us to make an informed decision with the information they provide.

We have developed an additional security feature for our younger players that also ensures that they cannot give out personal information. All players that admit to being under the age of 13 during account creation are restricted to using Quick Chat until their 13th birthday. Quick chat offers players a pre-defined selection of words and phrases, chosen by us, that allow them to converse with others, without being able to give out any personal details. Players that are restricted to Quick Chat are unable to type their own messages to other players.

If you would like your child to have access to our full chat features before their 13th birthday, we require you to send us a completed parental consent form. To obtain a copy of the parental consent form, download this pdf file.

Please note that the completion and signing of the parental consent form indicates that you understand and accept its contents.

Any queries regarding banned accounts, appeals or password support need to be resolved via customer support which can be found here for RuneScape and here for FunOrb.

Check out the Billing section of this guide to find the answer to your subscription question. All other Billing queries can be directed to .

If you have a major concern regarding a conversation that has taken place within RuneScape, we would always advise you to contact a member of your local law enforcement agency. Please be aware that we cannot divulge any information to you regarding any accounts involved, but will cooperate fully with any law enforcement investigation. All law enforcement agencies should contact us via the below email address:

Should you have a serious concern as a parent that you wish to communicate to us, we can be contacted via email:

Please be aware that this email address is only to be used by parents for serious concerns about player safety.

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